Monday, February 27, 2012
Oh, the things we learn
Because of the economy and the change in technology, we no longer have any sort of movie rental places around here. Our options include the expensive movie theater around the corner or the plethora of Redbox or Blockbuster Express boxes that offer rentals cheap and fast. We aren't typically all that fond of movies out today, so we usually end up renting at the box, going with the movies that come with high recommendations from friends and co-workers. Heck, if I'm spending $2 on a movie--it had better be good, right?
We rented "Drive" (with the ever-adorable Ryan Gosling) Saturday night from the Blockbuster box. We've found that their prices are a tad higher, but we are able to get more current movies because nobody wants to spend the extra buck at those boxes. Personally, I think it's worth the extra buck or two to actually get a movie that you might want to see.
So, there we sat, Joe and I, enjoying our Ryan Gosling movie for the evening.
the DVD locked up and we missed the entire last quarter of the movie. Seriously. I was MIFFED.
We pulled out the DVD and saw that it had chunks out of it. Chunks. There was no cleaning or rubbing to make the end of that movie work. And we were left disappointed, angry, and frustrated. We sat for an entire movie only be be cheated out of the ending. aarrrggghhhhh!
While Joe grumbled and rubbed that DVD like a genie bottle trying to will it to work, I turned to my friend and problem-solver......the internet. And sure enough, there was a way to get Blockbuster Express customer service at 11:00 p.m. CST on a Saturday night.
Oh, they were all apologetic and such, but they actually thanked me for calling and reporting the DVD. You see, they can identify your returned DVD by your name and the last four digits of your credit card. When you load that damaged DVD back into the machine, it sorts it into a "damaged" pile, rendering it unusable for any other poor sap. Then they went ahead and gave me a $3 credit to use at another time as an apology.
So, while I was happy to have a refund (plus a credit), I was glad to know that nobody else would be left in a lurch like we were. Problem is......we still didn't know what happens at the end of the movie. Frustrating beyond belief.
Now we turn to Redbox. We went online and found that you can reserve movies in your name at your local Redbox--I had no idea that you can do this. You go online, search a movie and it tells you where it is at Redboxes around your house. You then reserve it with your name and credit card--and it is ready for you when you get to that box. Joe went Sunday afternoon to rent another "Drive" DVD and we finished the movie.
I was so surprised at what I learned from all of this, that I didn't even have time to get mad--which is like a miracle for me.