Heading into my 8th (EIGHTH!!) week of online shopping hell, I still have not had any progress to report with canceling--or for that matter, receiving--my order from Target.com. Sigh.
True pally, Lola, answered the bat call for help and promptly researched and presented me all the names and email addresses for the big-whoopty-do's at Target. So, I did what you all suggested and emailed Gregg Steinhafel, CEO of Target, a nice letter explaining my dilemma.
And that was promptly handed over to his expert in customer service issues, Jennifer Weber.
So, that was like 2 weeks ago and now Jennifer is sending me bi-weekly "I'm sorry...." letters along with the computer generated bi-weekly "Your order is on back-order" letters explaining my order is still in target.com limbo. Arrrrgghhh.
I love how all of Jennifer Weber's letters tell me how sorry she is and how she is working on canceling the order, when in reality, I think girlfriend is sitting there playing solitaire on her computer and hoping against hope that this damn present will be delivered before the next promised deadline comes.
Yeah, uh....Jennifer....that's not working for me.
And while I get her format letter apologizing for the delay, I love to respond to her, telling her what week we are on with this issue. Does it help? Nope. But it makes me feel better letting them know how effed up their system is. And I really hope that maybe, just maybe, Jennifer is actually trying to do something and is finding their system as screwed up as I am. And maybe, just maybe, she'll report that to her pally, Gregg Steinhafel, who is sitting in his office playing solitaire.
And in the meantime, do I get a thank-you note from the newlyweds for the lame-ass gift that was already sent to them? Nope.
Screw them all.